GENERAL QUESTIONS

Will the festival be virtual or in person?

All films and events will take place in person, with many of the programs also being made available virtually. Please check individual film pages for virtual availability details.

Not all films will be available virtually.

How much do tickets cost for film screenings? Can events sell out?

Individual general admission tickets for virtual and in-person film screenings are available for $15 plus ticketing fees. Opening Night tickets are $40. Closing Night tickets are $18. Some events may be free.

Yes, event tickets (including those for virtual films) are limited and can sell out.

You can see all of the virtual films you have ordered in your Eventive content library here.

Will tickets be available for purchase throughout the week of the festival?

Yes. For most events, tickets will be available from Nov 4–11. There are a limited number of tickets available for each event. 

What’s included in my Opening Night ticket?

Opening Night tickets include a post-film reception at the Marlene Meyerson JCC Manhattan. Additional details to come soon.

Will there be a festival pass available?

Yes. Passes can be purchased here. 5-ticket passes, Full In-person Festival passes, and Full virtual Festival passes are available.

Passes cannot be used for Opening Night or Closing Night events. Limited to one ticket per film (you must select either an in-person ticket or a virtual ticket).

Please note not all films will be presented virtually. Virtual films can only be viewed in the US (some films may have additional geographic restrictions, please see individual film pages for information).

How to use a festival pass:

After purchasing a pass, your pass will be connected to your Eventive account. You can now order tickets by going to our virtual cinema here or our in-person event schedule here (make sure you are logged in to your Eventive account).

To use your pass, select “Tickets” and then choose the payment method ‘Pre-order with “PASS NAME” ($0)’. Our box office team can also assist you, they can be reached at [email protected]

Will there be Q+As with filmmakers?

There will be Q+As for all films. Some filmmakers will be there in person, while others will join us virtually via Zoom. Please check individual event listings or our guest page for more information. 

All Q+As will be recorded. Recordings of the Q+As will be available as well on our YouTube channel after the festival concludes.

IN-PERSON EVENTS QUESTIONS

Where will in-person events take place?

In-person events will take place in the auditorium in the Marlene Meyerson JCC Manhattan. See below for additional info.

What restrictions will there be regarding COVID-19 at in-person events?

As state and CDC guidelines are updated, Other Israel may update our health and safety protocols.  

As of September 13, all individuals over the age of 12 will be required to show proof of full vaccination* each time when entering the Marlene Meyerson JCC Manhattan at 334 Amsterdam Avenue and JCC Harlem at 318 West 118th Street. You may present your New York State Excelsior Pass, NYC COVID Safe app, or your vaccination card for building and program entry.

When you arrive at the JCC, staff will check your ticket and, as needed, your proof of vaccination (see below).

Attendees must enter the building with masks on and wear masks for all indoor programs.

Click here for the JCC’s policy for dealing with suspected COVID-19 cases.

*”Fully vaccinated” per CDC guidelines means 2 weeks have passed since receiving the second dose of an FDA- or WHO-authorized double-dose vaccine, or the sole dose of an FDA- or WHO-authorized single-dose vaccine.

Will I be able to ask questions during the Q+A?

If you attend in-person and filmmakers are in attendance, there will be time for audience questions after a moderated discussion with the filmmakers. Those attending live-streamed Q+As virtually will not be able to ask questions live to the filmmakers. If a Q+A is taking place over Zoom with filmmakers attending virtually, attendees will be able to ask the filmmakers questions. 

VIRTUAL FESTIVAL QUESTIONS

Can I watch virtual films if I’m located outside the US?

No. Due to screening rights restrictions, streamed films will only be accessible to people located within the US territories. Some films may be limited to certain states. Please check individual film pages for geographic restrictions.

How do I watch films and Q+As online?

Purchasing a ticket will grant you access to stream the film.

Films can be streamed through the Eventive platform throughout the entire week of the festival. Films have a 72 hour viewing window after unlocking (starting) the film. This viewing window cannot be extended. Films will not be available after Nov 11, 11:45 pm. Nafas will be available until Nov 18. Please check individual film pages and confirmation emails for exact viewing window restrictions.

Q+As will be recorded and shared with virtual audiences.

How will I receive access to the virtual film?

Films will automatically become available on the Eventive platform on Nov 4, at 10 am.

You will receive an email reminder. You will have a limited window to start watching the film. To start watching a film, go to that film page on Eventive and click the “Watch now” button. Once you begin watching a film, you will have a limited amount of hours to complete your viewing. This viewing window cannot be extended.

Please check individual film pages and confirmation emails for exact viewing window restrictions.

You can see all of the films you have ordered in your content library here.

How can I watch a film on my TV?

Please check the Eventive FAQ for specific details.

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device, or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

See our detailed instructions for our dedicated Apple TV and Roku apps below.

Chromecast will work on select Android devices (see instructions above). Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

  • Make sure your computer is close enough to your television for the HDMI cable to reach between them safely.
  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
  • Plug the other end of the cable into your laptop’s HDMI out port
  • Set the TV to the HDMI input port that the computer is connected to, using the source or display button on your TV remote.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
  • Windows: Right-click on the desktop > Display Settings > Click “Detect” > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click “Apply.”
  • Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button (note that it replaces the “Gather Windows” button) > Click on “Detect Displays” while holding down Option to use the function as intended.

Can I share a film streaming link with others?

No. Links to virtual films are only for the individual who purchased a ticket. You may not forward or share the link with others.

Can I watch films and Q+As after their initial start time?

Yes. Films are available to stream throughout the festival. Once you begin watching a film, you will have a limited window to complete your watch. Please double check these restrictions on the film page.

Q+As will be recorded so that they are available for those who cannot join them live.

I won’t be able to watch the film or join live Q+As during the festival dates. Is there a way for me to still watch the film?

No, the films will be available only Nov 4–11. Nafas is available until Nov 18. Q+As, however, will be recorded and uploaded to our YouTube channel.